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Private Policy

LAST UPDATED: 05 APRIL, 2023

 

Kerieann London (“us”, “we”, or “our”) operates the https://www.kerieannlondon.com,
(the “Service” website)

Kerieann London is the data controller for processing personal data provided to us through the
“Service” .

 

This page informs you of our policies regarding the collection, use and disclosure of Personal Data
when you use our Service and use our products or marketplace products (“Products”). It applies to
personal data and other information collected by us from or about: (i) visitors (“Visitors”), or users
(“Registered Users”), (ii) newsletter subscribers (“Subscribers”) of our Service, and our (iii)
prospective customers, and (iii) current customers (“Customers”).

 

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Data for providing and improving the Service and Product(s). By using the
Service, you agree to the collection and use of information in accordance with this policy. Unless
otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as
in our Terms and Conditions, accessible at https://www.kerieannlondon.com

DEFINITIONS
Personal Data: any information relating to an identified or identifiable real person. An identifiable
real person is defined as any real person who can be directly or indirectly identified.
Processing: any operation or set of operations which is performed on personal data or on sets of
personal data, whether or not by automated means, such as collecting, recording, transmission,
storage, conservation, extracting, consultation, use, disclosure by transmission and so on.

 

Controller: the natural or legal person, public authority, agency or other body which, alone or jointly
with others, determines the purposes and means of the processing of personal data.
Processor: the natural or legal person, public authority, agency or other body which processes
personal data on behalf of the controller.

 

Third party: a natural or legal person, public authority, agency or body other than the data subject,
controller, processor and persons who, under the direct authority of the controller or processor, are
authorized to process personal data.

 

Consent: consent of the data subject means any freely given, specific, informed and unambiguous
indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative
action, signifies agreement to the processing of personal data relating to him or her.

COMMUNICATIONS
You may communicate with us using any of the following methods:

E-mail, via info@kerieannlondon.com for general communication, product information,
support or any other commercial or non-commercial inquiry or via
info@kerieannlondon.com for any privacy-related
information or request.

 

Contact Forms for general communication, product information, support or any other commercial or
non-commercial inquiry.

 

Support Chat for any information on inquiries on our Products;
 

If you initiate a contact with us, without being a registered user, we will use your contact
information to respond to your requests.

 

We may send you information by email on our Service’s new content, our Products, or other
promotions. If required by applicable law, we will send you such information only with your consent,
which was given at the time you provided us with the Personal Data.

 

Please note that we will send transactional messages, triggered, but not limited by opt-ins, opt-outs,
account changes, Product(s) downloads, and any Personal Data requests.

 

We will deliver Service Bulletins and Product Bulletins regarding the provision of our Service to our
Service Customers, unless an account deletion and/or contract termination request is made.

 

A Service Bulletin is non-marketing and non-commercial communication including but not limited to
updates to the Terms and Conditions, Privacy Policy, Cookie Policy, Business Transactions, and any
other contractual communication.

 

A Product Bulletin is a non-marketing and non-commercial communication, including but not limited
to security notifications, Product(s) updates, Product(s) security patches or data breach notifications.

INFORMATION COLLECTION AND USE
When you create an account on our Service (“Registered User”), we collect the following Personal
Data from you:

First and last name;
Your email address;

 

When you subscribe to a newsletter from our service (“Newsletter Subscriber”), we collect the
following Personal Data from you:

Email address
 

When you initiate a contact with our Service via the contact form located at
https://www.personalchefedinburgh/contacts/, without creating a contact on our Service, we collect
the following Personal Data from you:

First name;
Your email address;

 

When you order a Product(s) from our Service (“Customer”), in addition to the above mentioned
Personal Data, we collect the following Personal Data from you:

First and last name
Email address
Company name
Country location
Mailing address
Phone number

 

We collect this information for the purpose of providing the Service and the Product(s), identifying
and communicating with you, responding to your requests/inquiries, servicing your purchase orders,
and improving our services.

 

We will never collect sensitive categories of data such as:

race;
ethnic origin;
politics;
religion;
trade union membership;
genetics;
biometrics (where used for ID purposes);
health;

sex life;
criminal records;
sexual orientation.

 

Automatically Collected Data

When you visit the Service, we may automatically collect information that your browser sends
whenever you visit our Service (“Log Data”). This Log Data may include information such as your
computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service
that you visit, the time and date of your visit, the time spent on those pages and other statistics.

 

In addition, we may use third-party services such as Google Analytics that collect, monitor and
analyse this type of information in order to increase our Service’s functionality. These third party
service providers have their own privacy policies addressing how they use such information.

We do not use your submitted Personal Data in association with any Automatically Collected Data.
When we process Automatically Collected Personal Data you can expect a minimal privacy impact.

HOW WE USE YOUR INFORMATION
To provide the Service and respond to your requests, we use Personal Data submitted by you to
provide access to the Service and to Products, assist your support request and inquiries and to notify
you of important changes to the Services. This use is necessary for the performance of the contract
between you and us.

When you ask for information about the Service or about the Products, we will use your contact
information to respond to your requests. Such use is necessary to respond to your request prior to
entering into a contract with us. We will never use the Personal Data acquired from this type of
communication for marketing purposes.

We will use your Personal Data for marketing purposes only to the extent permitted by applicable
law. We may use your Personal Data to send you information by email on our Service’s new content,
our Products, or other promotions.

Where required by the applicable law, we will obtain your consent before doing so. We will send you
such information only with your consent, which was given at the time you provided us with the
Personal Data. If you do not provide us with your consent to the processing of your Personal Data for
this purpose, we will not send you this information.

You are entitled to withdraw your consent at any time, including by following the instructions
contained in each promotional communication we send you permitting you to “opt-out” of receiving
future promotional information, and/or withdrawing your consent from your Control Panel.


Additionally, if, at any time, you wish not to receive any future communications, or you wish to have
your name deleted from our mailing lists, or you wish to have your Personal Data removed from our
Service, please contact us at:

Email: info@kerieannlondon.com

If the content of the message delivered to the above-mentioned address is blank, we will stop
processing any Personal Data associated with the e-mail address until further clarification.

Please note that we will continue to contact you via email only to respond to your requests and
inquiries. This use is necessary or the performance of the contract between you and us.

Please note that we will continue to deliver transactional messages, triggered, but not limited by
opt-ins, opt-outs, account changes, and any Personal Data requests. This use is necessary for the
performance of the contract between you and us.

We will continue to deliver Service Bulletins and Product Bulletins regarding the provision of our
Service to our Service Customers unless an account deletion and/or contract termination request is
made. This use is necessary for the performance of the contract between you and us.

If you no longer wish to receive any communication at all from our service, you can terminate the
contract between you and the Service by deleting your account. If you are a Customer of a
supported product by our Service, we won’t be able to provide you with support or product updates.

We may use your Automatically Collected Personal Data to analyse, administer, support, improve
the use of the Service. We may use data relating to your use of Service, without identifying you, to
analyse, administer, support and improve your access to and use of the Services.

We may also compile, anonymize and/or aggregate your Personal Data and other data and use such
anonymized and/or aggregated data for our business purposes. This aggregate information does not
identify you, and we may share such data with affiliates and business partners. This use of your
Personal Data is necessary for our legitimate interests in understanding how the Service is being
used by you and to improve your experience on it.

We may use your Personal Data for other purposes. We will use your Personal Data for other

purposes only after providing specific notice at the time of collection, and only after an explicit opt-
in.

COOKIES
A cookie is a piece of information sent to your browser from a website and stored on your
computer’s hard drive. Cookies can help a website recognize repeat users and allow a website to
track web usage behaviour. Cookies work by assigning a random number to the user and has no
meaning outside of the assigning website.

Cookies are a common practice with almost all professional websites. We use cookies to collect
information about your device, such as IP address, operating system, and browser type in order to
improve your experience. More information on how we use Cookies, how to disable cookies, the
type of cookies we set and how cookies relate to your privacy can be found in our Cookie Policy,
accessible at https://www.personalchefedinburgh.com. If you have any questions about the Cookie
Policy, please contact us at:

E-mail: info@kerieannlondon.com

When you’re first connect to our Service, you will be asked to confirm whether you agree to our use
of cookies and similar technologies in accordance with this Policy.

Some cookies expire at the end of your visit to our website (session cookies), others remain on your
computer or terminal device for a longer period (persistent cookies).

SHARING AND DISCLOSURE
We may share your Personal Data and other information with certain third parties without further
notice to you, as set forth below:

Vendors and/or Service Providers: to perform certain services and functions: providers of payment
processing and fraud prevention, marketing, web analytics, hosting, email communication and
customer support services, and recruiting services and to assist us in meeting our business processes
and our operational needs. Pursuant to our instructions, these parties may access, process or store
Personal Data in the course of performing their duties to us as data processors. These third parties
have access to your Personal Data only to perform specific tasks on our behalf and are obligated not
to disclose or use your information for any other purpose.


Legal Requirements: if required to do so by law or in the good faith belief that such action is
necessary to (i) comply with a legal obligation or lawful requests by public authorities, including
meeting national security or law enforcement requirements and applicable law, rule, order, or

regulation, (ii) protect and defend the rights or property of the Service, (iii) act in urgent
circumstances to protect the personal safety of users of the Service or the public, or (iv) protect
against legal liability.


UPDATE YOUR INFORMATION
If you need to change or correct your Personal Data provided to us or wish to have Personal Data
removed from our systems, you can use the built-in functionality, or you may contact us at:

Email: contact@personalchefedinburgh.com

We will address your requests as required by applicable law.

EU AND EEA DATA SUBJECTS
This section applies if you are an EU data including the European Economic Area countries of Iceland,
Liechtenstein and Norway and, where applicable, Switzerland.

Subject to the applicable law, you have the following rights in relation to your Personal Data:

Right of access: if you ask us, we will confirm whether we are processing your Personal Data and, if
so, provide you with a copy of that Personal Data (along with certain other details). If you require
additional copies, we may need to charge a reasonable fee. If you are a Registered user, you may
download your data via the built-in functionality.


Right to rectification: if your Personal Data is inaccurate or incomplete, you are entitled to have it
rectified or completed. If we have shared your Personal Data with others, we will tell them, where
possible, about the rectification. If you ask us, where possible and lawful to do so, we will also tell
you with whom we shared your Personal Data so that you can contact them directly.


Right to erasure: You may remove your Personal Data via the built-in functionality. You may ask us to
delete or remove your Personal Data and we will do so. We may not delete your data when other
interests outweigh your right to deletion. If we have shared your data with others, we will tell them
about the erasure where possible. If you ask us, where possible and lawful to do so, we will also tell
you with whom we shared your Personal Data so that you can contact them directly.


Right to restrict processing: you may ask us to restrict or ‘block’ the processing of your Personal Data
in certain circumstances. We will tell you before we lift any restriction on processing. If we have
shared your Personal Data with others, we will tell them about the restriction where possible. If you
ask us, where possible and lawful to do so, we will also tell you with whom we shared your Personal
Data so that you can contact them directly.


Right to data portability: you have the right to obtain your Personal Data from us that you consented
to give us or that is necessary to perform a contract with you. We will give you your Personal Data in
a structured, commonly used and machine-readable format. You may reuse it elsewhere.

Right to object: You may ask us at any time to stop processing your Personal Data, and we will do so:
If we are relying on a legitimate interest to process your Personal Data — unless we demonstrate
compelling legitimate grounds for the processing; or
If we are processing your Personal Data for direct marketing.


Rights in relation to automated decision-making and profiling: You have the right to be free from
decisions based solely on automated processing of your Personal Data, including profiling, unless
such profiling is necessary for entering into, or the performance of, the contract between you and
us.


Right to withdraw consent: If we rely on your consent to process your Personal Data, you have the
right to withdraw that consent at any time. This will not affect the lawfulness of processing based on
your prior consent.


Right to lodge a complaint with the data protection authority: If you have a concern about our
privacy practices, including the way we have handled your Personal Data, you can report it to the
data protection authority that is authorized to hear those concerns.
You may exercise your rights by contacting us as at:

E-mail: info@kerieannlondon.com

PERSONAL DATA TRANSFER
The Personal Data collected by the Service is transferred and stored in the United Kingdom, where
we are located.

Your Personal Data may be transferred outside of your state, province, country or other
governmental jurisdiction where the data protection laws may differ than those from your
jurisdiction.

For EU and EEA users, the Service will transfer your data only via a Privacy Shield certified third
party. The service will store your data only to a Privacy Shield certified storage provider.

The data will be transferred and processed in accordance with the Privacy Shield Principles of Notice,
Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access,
and Recourse, Enforcement and Liability as seen here:

PERSONAL DATA RETENTION
We only retain the Personal Data collected from you for the duration of the contract between you
and us or, for a limited period of time as long as we need it to fulfil the purposes for which we have

initially collected it unless otherwise required by law. We will retain and use information as
necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

We may automatically remove, at our own discretion, the following information:

Company name
Country location
Mailing address
Phone number


SECURITY
The security of your Personal Data is important to us, and we strive to implement and maintain
reasonable, commercially acceptable security procedures and practices appropriate to the nature of
the information we store, in order to protect it from unauthorized access, destruction, use,
modification, or disclosure.


Please be aware that no method of transmission over the internet, or method of electronic storage
is 100% secure and we are unable to guarantee the absolute security of the Personal Data we have
collected from you.

If we learn of a security systems breach, we will inform you and the authorities of the occurrence of
the breach in accordance with applicable law.

BUSINESS TRANSACTION
If Roots and Salt Ltd. is involved in a merger, acquisition or asset sale, your Personal Data may be
transferred as a business asset. In such cases, we will provide notice before your Personal Data is
transferred and/or becomes subject to a different Privacy Policy.

LIMITATIONS
Our Service may contain links to other sites that are not operated by us. If you click on a third-party
link, you will be directed to that third party’s site. We strongly advise you to review the Privacy
Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices
of any third-party services.

Through our Service, you can choose to access certain social media websites and services that are
owned and/or controlled by third parties, such as Facebook, Twitter, Instagram, Pinterest and

YouTube (“Social Media Services”). When you choose to access and use Social Media Services,
including interacting with our pages on those sites, you will be sharing your Personal Data and other
information with them.

We have no control over and assume no responsibility for the content, privacy policies or practices
of any third-party services.

CHILDREN’S PRIVACY
Only persons age 18 or older have permission to access our Service. Our Service does not address
anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from children under 13. If you are a
parent or guardian and you learn that your Children have provided us with Personal Data, please
contact us. If we become aware that we have collected Personal Data from a child under age 13
without verification of parental consent, we take steps to remove that information from our servers.

CHANGES TO THIS PRIVACY POLICY
This Privacy Policy is effective as of 14 March, 2019, and will remain in effect except with respect to
any changes in its provisions in the future, which will be in effect immediately after being posted on
this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this
Privacy Policy periodically. Your continued use of the Service after we post any modifications to the
Privacy Policy on this page will constitute your acknowledgment of the modifications and your
consent to abide and be bound by the modified Privacy Policy.


If we make any material changes to this Privacy Policy, we will notify you either through the email
address you have provided us or by placing a prominent notice on our website.

CONTACT US
If you have any questions about this Privacy Policy, please contact us:
info@kerieannlondon.com

 

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